“Companies typically have a three to five year transformation plan, now all of a sudden, it’s three to five weeks.”
Étienne Mérineau is a former ad agency creative director turned AI entrepreneur. He is the co-founder of Heyday.ai, a conversational commerce platform for retailers that leverages artificial intelligence to augment sales and support teams and help them deliver a more delightful and personalized customer experience using chatbots.
In 2018, Étienne clinched a spot on the prestigious Forbes 30 Under 30 list. He’s a Conversational UX pioneer and AI industry thought leader featured in Forbes, VentureBeat, The Washington Post, Business Insider, and more.
Throughout his career, Étienne’s work has won more than 55 advertising and innovation awards. Étienne also sits on the jury of The Webby Awards , he's a mentor at MIT Launch , and is an Associate Member of the International Academy of Digital Arts and Sciences in New York.
PERSONALIZED SERVICE : THE FUTURE OF CUSTOMER SERVICE
THE POWER OF CHATBOTS : COMMUNICATE FASTER AND EASIER WITH YOUR CLIENTS AND PROSPECTS
THE CONVERSATIONAL ECONOMY: PERSONALIZATION IN THE MESSAGING AND AI ERA
LOCATION : MONTREAL, QC
“The Maids International hosts industry taught leaders to speak with our franchise network during our annual Growth Summit and Étienne was a great choice to speak on the future of customer service with consideration to the connected digital world in which we now live. His presentation and speaking style were engaging and comfortable, and his content was spot-on with the knowledge we knew was important to be shared with franchise owners. Étienne customized his content to our audience and his presentation was professional and well received. We heard plenty of good comments from franchisees after the event! Personally, Étienne was a pleasure to work with and it was a breeze working through details and plans for his presentation. ”
- Amy Benedict, Vice President of Marketing and Customer Experience, The Maids International
“Etienne is a very promising and inspiring person that understands how retailers can navigate this new era of digital transformation.”
- Jean-Francois Raymond, General Manager @ Guerlain Canada