INTERNATIONAL SPEAKER AND AUTHOR
WORLDWIDE CUSTOMER CENTRICITY EXPERT
“Dare to dream about the best possible customer experience, then reverse engineer it back and
create the future yourself?”
Steven Van Belleghem is an international keynote speaker. These past years Steven has given more than 1,000 presentations at events in over 40 countries. His core expertise is the future of customer centricity. The combination between customer-centric thinking, the latest technologies and the human touch is the guiding principle in Steven’s stories.
Steven is an entrepreneur. He is the co-founder of inspiration agency Nexxworks and social media agency Snackbytes. As an investor he is also involved in the fast-growing digital agency Intracto and AI scale-up Hello Customer. Finally, Steven is also on the board of directors of Plan International. In addition to his entrepreneurial activities Steven is also a part-time marketing professor at the Vlerick Business School.
THE INFLUENCE OF NEW TECHNOLOGIES ( AI , 5G , IOT ...) ON CUSTOMER
THE HUMAN ROLE IN A WORLD OF AUTOMATION: HOW TO DELIGHT CUSTOMERS WITH THE HUMAN TOUCH
THE FUTURE OF CUSTOMER EXPERIENCE: GETTING READY FOR THE
DAY AFTER TOMORROW
LOCATION : GHENT, BELGIUM